At the TOTS Blanket Challenge, every purchase helps us spread warmth and kindness through handmade blankets and community projects.

As a not-for-profit run by dedicated volunteers, we don’t work on this full time – which means we kindly ask for your patience with order processing and delivery times.

Thank you for supporting our mission and for being part of our community. 

Shipping

Standard Shipping (Australia-wide):

• Orders are usually processed within 3–5 business days.
• Delivery generally takes 5–10 business days, depending on where you live.   
• Please note that delivery times vary by region and are outside of our control.    

Shipping Costs:

• Postage is calculated at checkout and depends on the size, weight and destination of your parcel.   

Tracking Your Order:

• Once your order has been sent, you’ll receive an email with tracking details so you can follow its journey.   

International Shipping:

• At present, we only ship within Australia. If you’re overseas and keen to support us, please get in touch – we’d love to chat about other ways you can get involved.

Delivery  

Estimated Timeframes:

• We rely on Australia Post and other couriers, so delivery times are estimates only. Delays can happen, especially during peak times, but rest assured your parcel is on its way.   

If You’re Not Home:

• Couriers may leave your parcel in a safe spot. If you prefer signature on delivery, please select this option (where available) at checkout. 

Returns & Exchanges

• Because most of our items are handmade, quantities are limited and we’re unable to offer refunds or exchanges for change of mind. Please choose carefully before placing your order. If your item arrives faulty or damaged, please email us at hello@totsblanketchallenge.org.au within 7 days of receiving it. We’ll happily work with you to organise a replacement, repair or refund where appropriate.   

Return Postage:

If an item is faulty or damaged, we’ll cover the cost of return postage. For all other returns, postage is non-refundable.

Order Issues

If your order hasn’t arrived within the expected timeframe:

1. Check your tracking details first.
2. If your parcel seems delayed or lost, please contact us at hello@totsblanketchallenge.org.au and we’ll follow it up with the courier.

Thank You

As a volunteer-run initiative, every order makes a huge difference – not just in raising funds but in keeping our community of makers thriving. Your patience and support mean the world to us.